Safety, Security and Support for Service Providers
We recommend service providers undertake safety and security steps. Here are fundamental security processes we recommend. They are fundamental and basic steps, and we recommend you consult with security portals, blogs and specialists to increase your knowledge and improve upon your own processes. This is not an exhaustive list of potential processes, yet we believe will support you. These security steps are provided yet you must adhere to our Terms and Conditions seen here when accepting freelance jobs through our website and platforms. By our clients paying booking fees for services with their debit/credit card and PayPal, we consider this to be a stronger process and better practice rather than service providers listing classified ad’s in newspapers and simply paying clients cash on arrival, which has inherent risks. Please continue to read below once you are satisfied with the Terms and Conditions of working as a service provider on our website(s) / platform.
Personal Emergency Contact: Ensure that you have a trusted person, often referred to as a “confidant,” who knows the details of your job assignments. This may include your whereabouts and expected duration of tasks.
Information Verification: Always verify the address provided by the client before your visit. Only visit the exact location that was given to you in the service request.
Confidant Information Sharing: Provide your confidant with the client’s address and the details of the service you will be undertaking. Inform them of the expected start and finish times of the job.
Check-In System: Establish a regular check-in system with your confidant. Let them know when you have arrived at the client’s address, when you start your service, and when you have finished and left the premises.
Location address: Only enter the location address as requested by the client, and as provided to your confidant. Be careful and mindful of this, and only enter addresses that you are satisfied with and that your confidant has been advised of. IE – BE CAREFUL WHEN ENTERING ANY ADDRESS AND ENSURE IT IS WHAT YOUR CONFIDANT HAS BEEN UPDATED WITH.
Identification Verification: Ask for a form of identification from the client on arrival to confirm that you are at the right address and dealing with the correct person.
Professional Boundaries: Be mindful of professional boundaries at all times. Ensure that you conduct yourself professionally, respect the client’s property, and focus solely on providing the service requested (and no sexual service, per your pledge to be part of our freelance service team).
Personal Safety Measures: Carry a personal alarm and a fully charged mobile phone. If you feel unsafe at any point, do not hesitate to leave the premises and contact the appropriate authorities if necessary.
Report Incidents: In the event of any issue or incident, report it immediately to your confidant and your service company. Ensure a record is made for future reference.
Safety Training: Regularly participate in safety training programs offered by your company or local regulatory bodies to stay updated with the best safety practices in the industry.
Self help and support
Having access to self-help, community support, or abuse helplines/websites can provide immense benefits to service providers, especially in situations where they may feel abused, at risk, or simply need advice. Here are some key benefits of such resources:
Immediate Support: These resources often provide immediate access to professional help and support. Trained professionals can provide critical assistance and can guide you on the next steps to take.
Empowerment: These resources can help you understand your rights, empowering you to stand up against abusive behaviors and to seek the appropriate action.
Advice and Guidance: You can receive valuable advice and guidance about legal, psychological, and practical aspects of your situation.
Confidentiality: Confidentiality is typically maintained by these services, allowing you to express your concerns without fear of your information being shared.
Network of Support: They often have a wide network of support services including law enforcement, legal support, counseling services, and more. This can be a valuable tool in resolving your situation.
Here are a few U.S.-based organizations you could reach out to in a crisis:
- National Domestic Violence Hotline: Call 1−800−799−7233 or visit www.thehotline.org.
- RAINN (Rape, Abuse & Incest National Network): Call 800.656.HOPE (4673) or visit www.rainn.org.
- Crisis Text Line: Text HOME to 741741 or visit www.crisistextline.org.
Always consider local law enforcement if you are in immediate danger.
Please note: Always reach out to your local resources for updated contact information, as hotlines and websites can change over time (e.g. Google search google.com and other portals).