Platform FAQs & Rules

This page provides general information about how TalentHub platform operates. TalentHub provides digital platform access only, including account creation and messaging tools that enable users to connect with independent service providers.

The platform does not provide services directly, does not employ service providers, and does not participate in or control in-person service delivery.

Important platform rules

  • The platform operates under a strictly non-sexual policy.
  • No sexual contact, requests, or behaviour are permitted.
  • All users and service providers must comply with applicable law and the platform’s rules.
  • Violation of platform rules may result in account restriction or termination.

Use of the platform is subject to the Terms of Service and Privacy Policy.

What does the platform provide?

The platform provides subscription-based access to:

  • User accounts
  • Messaging and communication tools
  • Discovery of independent service providers

The platform does not process payments for in-person services.

What does a subscription pay for?

A subscription grants access to platform features only. It enables account creation and messaging with service providers.

Subscription payments are processed securely by a third-party payment processor. The platform does not store full payment card details.

Subscribe here: Subscription page

Invitation codes & account creation

Account creation requires a valid invitation code. Invitation codes are sent by email after subscription confirmation.

Once you receive your Invitation Code, you are required to enter it into the Account Creation form to signup, here.

  • Invitation emails are usually sent within 1 hour
  • In some cases delivery may take up to 4 hours
  • Please check Inbox, Spam, and Trash folders

Where to enter Invitation Code: Enter your Invitation Code in the Account Creation (signup page) here.

More information: Where is my invitation code?

Professional conduct

All interactions must remain professional and respectful. Service providers set their own boundaries and may end an engagement immediately if those boundaries are not respected.

The platform does not mediate disputes arising from in-person services.

Payments for in-person services

Any payment for in-person services is arranged directly between users and service providers.

The platform does not collect, hold, escrow, or process payments for in-person services.

Safety & responsibility

Service providers are independent contractors and are solely responsible for their personal safety and decisions.

Please review: Safety, Security & Support

Refunds & chargebacks

Subscription charges relate to digital platform access and are generally non-refundable once billed, except where required by law.

Subscription management: Cancellation & billing help

Contact & support

For platform-related questions or account assistance, contact support.

Support email: [email protected]

Terms of Service | Privacy Policy